Copyright and Trademarks
Web Site Materials. Copyright on the Site and all materials included in it is owned by or licensed to Btcopys and all rights are reserved. You must abide by all copyright notices and restrictions contained on the Site. You may not copy, distribute, enter into a database, display, perform, create derivative works of, transmit, or otherwise use any materials from the Site (including computer programs or other code) (“Site Materials”), except that you make a reasonable number of machine-readable copies of the Site Materials only for personal, non-commercial use, and only if you do not alter the text or remove any trademark, copyright, or other notice displayed on the Site Materials.
Disclaimer and Limitation of Liability
This site and the information, contents, graphics, documents and other elements included herein (collectively the “contents”) are provided on an “as is” basis with all faults and without any warranty of any kind. Btcopys hereby disclaims all warranties and conditions with regard to the site contents, including without limitation, all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.
Except as may be expressly stated on this web site, neither Btcopys nor any of its officers, directors, shareholders, employees or other authorized representatives shall be liable for any damages arising out of or in connection with the use or performance of this site, or the information or contents available from this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
The contents of this site could include technical inaccuracies or typographical errors. Changes are periodically added to the contents of this site. Btcopys may make improvements, deletions, changes or other modifications to this site, the contents hereof, and the products and software described herein at any time without notice.
This User Agreement will be governed by the laws of Singapore applicable to contracts made and performed there without regard to its conflicts of law principles. You agree to submit to the exclusive jurisdiction of the courts sitting in Singapore and waive any jurisdictional, venue, or inconvenient forum objections to such courts.
Btcopys reserve the right to suspend the Site or terminate this User Agreement at any time without notice for any reason, including, in the case of the User Agreement, for your violation of any of its provisions. The Disclaimer and Limitation of Liability and Governing Law sections of this User Agreement shall survive any such termination.
This policy applies to Btcopys Pte Ltd (“Btcopys”) and any other associated/affiliated businesses, and outlines our obligations and practices in the handling of the Personal Data we collect and hold about our customers, prospects, vendors, suppliers, partners, and all others who come into contact with us and our related companies, across all touch points of our business operations, including those seeking employment with us.
Purpose of Collection
Generally, we collect Personal Data from customers, prospective customers, suppliers etc. for purposes relating to the services we offer or require, or in assessing your suitability for employment with us. These purposes include, but are not limited to:
- Responding to your enquiries regarding training courses, and any other services we offer
- Receiving feedback
- Processing requests, orders and administering accounts
- Providing customer support including account servicing ( class confirmation, reminders, postponements, cancellations etc)
- Communication with you in relation to products and services we provide which are relevant to your existing relationship with us
- Offering you updated marketing and promotional packages you can benefit from, including products and services offered by our selected partners
- Course & product updates and upgrades
- Research and surveys
- Meeting regulatory and legal obligations
- Applications for employment
We may for these purposes, contact you via mail (including electronic mail), telephone, SMS or other communication (text or image) applications for mobile devices, and facsimile.
Collection of Personal Data
Where possible, we will collect your Personal Data directly from you and secure the relevant consent from you. This may take place in a number of ways, such as when you visit us in training premises, our main office etc, give us a written order or ask us to provide a product or service over the telephone or internet.
Disclosure of Personal Data
In providing you with a product or service, we may sometimes need to disclose your Personal Data to others. It is generally not our policy to disclose your Personal Data to external organisations unless we have your consent &/or are required to disclose your Personal Data as required in the normal course and scope of our business in the provision of our services to you, &/or for contractual, legal and regulatory requirements. Some examples of the types of external organisations we may need to disclose information to in the course of providing a product or service are:
- Regulatory bodies and agencies, e.g. Ministry of Manpower (MOM) Monetary Authority of Singapore (MAS) etc.
- Funding agencies e.g. Institute of Banking & Finance (IBF), etc
- National Trades Union Congress (NTUC), Employment & Employability Agency (E2i)
- Insurers and financiers
These external organisations are not authorised by us to use your Personal Data for anything other than the purpose(s) for which we supplied that data to them or as required by law. Some of our information technology service providers may be located overseas (if any) and, as a result, Personal Data collected and held by us may be transferred overseas.
Unless otherwise required or permitted by law, we will only disclose your Personal Data with your consent (implied or expressed), and we will also take reasonable steps to ensure the external organisation to whom we have disclosed your information are also legally bound to protect the privacy of your Personal Data.
From time to time, we may contact you via mail, electronic-mail, telephone (call or SMS-Text) or facsimile, to inform about our products and services, or about special offers and promotions that we think may be of interest to you. You can let us know at any time if you no longer wish to receive marketing material and we will remove your details from our direct marketing database.
We will not disclose your Personal Data to external organisations outside Btcopys and its related companies for the purposes of allowing them to directly market their products and services unless expressly authorised by you.
Do Not Call Registry
The Do Not Call (DNC) Registry prohibits the sending of unsolicited telemarketing messages (“specified messages”) to Singapore telephone numbers through voice calls, text or fax messages registered on the DNC Registers unless the organization sending the messages have the user’s/subscriber’s clear and unambiguous consent in written or other accessible forms.
In compliance with the DNC Registry provisions, Btcopys will not send specified messages to telephone or facsimile numbers that appear on the DNC Registry unless the user/subscriber has given us clear and unambiguous consent to do so.
If you have given us such consent, we will continue to send you specified messages until you advise us in writing that you wish to withdraw the consent.
Btcopys will continue to contact you at the telephone or facsimile number/s you have provided us in the limited circumstances allowed under the DNC Registry even if these telephone or facsimile number/s are registered with the DNC. You may, however, advise us in writing should you wish not to be contacted by us at your telephone or facsimile number(s) for any given purpose or all purposes.
Please be informed that we will still contact you via the most effective and efficient mode where required by law.
Withdrawal of Consent
Should you wish to withdraw your consent for us to send you sales and marketing information via a specific mode or all modes of communications (e.g., mail, email, telephone calls, SMS-Text), please notify us in writing to our contact details provided. We may require up to 4 weeks, upon receipt of your request, for the change to take effect.
Whilst we respect your decision to withhold and/or withdraw your consent, you may wish to know that should we not have the appropriate consent to contact you in the mode we might develop for the sales and marketing information, customer care support and all other purposes for our customers, we might not be able to accord you the full extent of the personalized and comprehensive customer experience we had designed to serve you – e.g., invitation to Btcopys events, special privileges and offers, among others.
Ensuring Personal Data is up-to-date
We rely on the Personal Data we hold in conducting our business. Therefore, it is very important that the Personal Data we hold is accurate, complete and up-to-date.
We will do our best to ensure that the Personal Data we hold is accurate, complete and up-to-date whenever we collect or use it. This means that from time to time, we will ask you to tell us if there are any changes to your Personal Data. If you find that the Personal Data we hold about you is incorrect, please contact us immediately and we will correct it.
Access to Personal Data by Individuals
You can access most of the Personal Data we hold about you by contacting our Data Privacy Officer formally through our contact details provided in written format.
An administrative fee may be charged to you to cover the reasonable cost of retrieving the information and supplying it to you.
Access to Personal Data may be refused in a number of circumstances, such as where the Personal Data relates to anticipated legal proceedings or the request for access is frivolous or vexatious. If we deny or restrict your access, we will explain why as required by applicable laws.
Security of Personal Data is important to us and we take all reasonable precautions to protect Personal Data from misuse, loss, unauthorized access, modification or disclosure.
Some of the ways we protect Personal Data include:
- External and internal premises security;
- Restricting access to Personal Data only to staff who need it to perform their day to day functions;
- Maintaining technology products to prevent unauthorized computer access or damage to electronically stored information, such as requiring identifiers and passwords, firewalls and anti-virus software; and
- Maintaining physical security over paper records.
We will retain your Personal Data for a reasonable period for the purposes, or as required by law..
Cookies: Privacy and our Website
When visiting our site, you will not be required to provide us with any Personal Data unless you request information about our product or service, or respond to a contest or promotion, or provide a feedback. In which case, we will ask you to provide contact details along with other information required to respond to your request or allow you to enter the contest or promotion.
The Personal Data and information provided may also be retained for product planning purposes, and we may use your Personal Data to contact you for direct marketing purposes.
If you send us an email containing your Personal Data, we will take reasonable steps to ensure the confidentiality of that information. The content of emails is sometimes monitored by our internet host for maintenance and fault detection purposes. We may also monitor email for legal compliance purposes.
Although we take steps to protect Personal data and information sent by e-mail, e-mail is not a secure method of communication and if you are concerned about sending your Personal Data to us in this manner you may prefer to contact us by any of the other means set out below.
If you believe that the privacy of your Personal Data has been compromised, please contact us and we will take the relevant steps to address your concerns.
Your Use of Other’s Information
You agree to respect to other users’ personal information that you obtain through Btcopys, the Site, or through any of our Site-related communication or transaction.
In addition, under no circumstances will you disclose personal information about another user to any third party without our consent and the consent of such other user after adequate disclosure. Please note that law enforcement personnel and other rights holders are given different rights with respect to information they access.
We and our users do not tolerate spam.
Our website may contain links to other websites which are owned or operated by third parties independent of Btcopys including websites owned or operated by our dealers and by our service providers. Those websites should contain their own privacy statements and their owners or operators are responsible for informing you about their security and privacy practices. Btcopys will not be responsible for the privacy policies and practices of other websites even if you access them using links from our websites and recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions. In addition, if you are linked to our websites from a third-party website, Btcopys cannot be responsible for the privacy policies and practices of the owners or operators of that third-party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
Right to Amend our Online Privacy Statement